Refund & Return Policy

We have a 14-day return request policy, which means we ask that you contact us within 14 days of receiving your order if you experience an issue with your purchase.

Returns and refunds are subject to the conditions outlined below. Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.

Change of Mind Returns

We do not offer refunds, returns, or exchanges for change-of-mind purchases.

This includes circumstances where you have ordered the wrong product, no longer want the item, have changed your preferences, or have found the product cheaper elsewhere.

Please ensure you carefully review your order before completing your purchase.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

If you experience an issue with your order, please contact us at admin@mithrasnutrition.com with your order number, a description of the issue, and photographs where applicable.

Where a product fails to meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund, depending on the circumstances.

Exceptions / Non-Returnable Items

Due to the perishable nature of food products and for health and safety reasons, we do not accept returns of food products for change-of-mind reasons, including products that have been opened or used.

We also do not accept change-of-mind returns for sale items or gift cards.

These exclusions do not apply where a customer is entitled to a remedy under Australian Consumer Law, including where a product is faulty, unsafe, not as described, or otherwise fails to meet applicable consumer guarantees.

Returns Process

To request a return, please contact us at admin@mithrasnutrition.com.

If your return is accepted and the product needs to be sent back, we will provide instructions on how and where to return your item. 

Please contact us before sending any items back so that we can arrange the appropriate return process.

We may request proof of purchase, photographs, or additional information to assess your request.

Exchanges

We do not offer exchanges for change-of-mind purchases.

If you receive an incorrect, damaged, or defective product, please contact us so we can arrange an appropriate resolution in accordance with Australian Consumer Law.

Refunds

We will notify you once your return or refund request has been assessed and confirm the outcome.

Where a refund is approved or required under Australian Consumer Law, it will generally be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at admin@mithrasnutrition.com.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our 14-day return request period does not limit or override these statutory rights.

For any questions regarding returns or refunds, please contact us at admin@mithrasnutrition.com.